The Palms Turks and Caicos

Princess Drive, Grace Bay

Located steps away from the flawless white sands and sparkling sapphire waters of Grace Bay – one of the most beautiful beaches in the world – The Palms, Turks and Caicos is ranked among the Caribbean’s top resorts. Boundless ocean views at our Grace Bay resort from stylishly-appointed suites ensure peace and tranquility while world-class amenities; including a 25,000 square foot spa and state-of- the-art infinity pool, promise rest and relaxation. The Palms has been built with beautiful, hand-cut coral stone, and features one, two, and three-bedroom suites, no less than 1800 square feet in size and all furnished with beautiful, custom mahogany furnishings and marble floors. All suites have vaulted ceilings and private terraces, most with exquisite ocean views


Google Reviews

442 reviews
  • Melissa DeSalvo
    Melissa DeSalvo
    4 months ago

    My boyfriend and I came here for a 5 night getaway. What a beautiful place! The service from the minute we arrived was second to none. We were welcomed with a welcome juice drink and cold towel. The grounds are beautiful, staff is terrific and welcoming, and the pool/beach area is perfect and very accessible. The rooms are older, but we found them comfortable, clean, and had no issues. We enjoyed the food, a massage at the spa and workouts in the fitness center as well. Getting a taxi was overall easy, especially going to and from other resorts. Live music some nights at the outdoor bar near Parallel 23 was such a nice touch. Highly recommend. We’ll definitely be back!

  • G. Meg
    G. Meg
    3 months ago

    This is a beautiful resort. It has a more traditional island resort feel vs. a modern feel which we liked. The 2 bedroom ocean front suite was furnished very nicely with great views which I would rate at 5 star. Housekeeping was very nice, another 5 star. Pool side restaurant service was ok. The main pool side towel person was very nice and accommodating. The beach is by far the nicest in the Caribbean. The negatives were lack of music and nightlife. The food at the main restaurant was very expensive and mediocre (2 star) but the service was great. We ate there only one night and decided to explore the other highly rated restaurants nearby. The breakfast buffet was the same selection so it got tired after a few days. Only a few nice staff at breakfast. We encountered a few very rude servers at breakfast which I would give them a 1 star. The staff can use better training. Some of them just don't want to be there.

  • Lauryn Amala Salvador

    This resort is heaven on earth! I cannot recommend this place enough. Not only is the hotel itself visually stunning, but the beach is absolutely one of the best in the world. And on top of that- the staff are incredibly attentive and anticipate your needs before you can even think about it yourself. I truly cannot wait to come back!

  • Heather Hernandez
    Heather Hernandez
    5 months ago

    We had the best time here, it was seriously the vacation of a lifetime. Some of the poor reviews about towel/beach service and the rooms made me nervous but we have nothing but positive things to say about about the resort. To get a beach chair set up with towels, we’d usually tip the beach staff a $5 and they’d find us a great spot and set everything up for us. If you’re going to treat this place like an all inclusive and not tip or are rude to the staff you’re going to have a hard time. We found the staff incredibly kind and helpful, and the concierge even set us up with dinner reservations every night and we felt no pressure to go to some of the more expensive places on the island. The bell staff even helped us negotiate a cheaper taxi when one tried ripping us off. We didn’t feel like there were secret deals going on in between staff and guests like some of these reviews imply. If you treat them with respect and tip fairly, they’ll do what they can to help you out. Bottom line, if you’re looking for an amazing vacation where you can truly relax, book The Palms you won’t regret it!

  • Jenna Carney
    Jenna Carney
    3 months ago

    I am posting this review to help those who spend countless hours researching where to stay in Turks and Caicos. The Palms is a 5-star resort so expect to pay 5-star prices, but don’t expect anything close to 5-star service. This became clear after our first encounter with the beach towel stand shortly after our arrival. We went down to the beach and wanted to get two chairs and towels. When asking for towels, they seemed to be annoyed by our request and that it was an inconvenience to distract them from their phones. They didn’t offer to help set up the chairs either- just handed us the towels and right back to their phones. We found out on the second day that they have a system where they reserve and set up the first row of chairs, and they expect mandatory tips (bribes) if you want to sit there. At actual 5-star resorts, we’ve never met a beach worker who did not offer to set up the chairs, and we always tip for their help. The workers at the towel stand also work with the water sports, so again, you are inconveniencing them by wanting to use the kayaks and paddle boards. They would just look at you with an attitude and huff and puff. This was such a bummer for us because 70% of the time at the resort was spent on the beach. It got so bad we did our best to avoid interactions with them entirely, as it was just a reminder of our poor choice of where to stay. If you are expecting to order anything at the beach bar, be prepared to spend 10 minutes standing there before they pay you any attention. The service issues unfortunately were not localized to just the beach though. The bellhops were also quite rude. A woman at the concierge desk was helping us with a taxi, and she asked the bellhop standing a few feet away to open the taxi door for us. He literally looked at her like she had 10 heads, and she ended up opening the door for us. Thank you to her for being one of the very few friendly employees. The service inside the restaurants and at breakfast was better, but not great by any means. My husband and I are not needy people at all and do not expect to be waited on hand and foot. We do expect kindness and respect, and especially at this price point. The resort itself is very nice and the ground are well maintained. Grace Bay is perhaps the most beautiful water we’ve ever seen. We only spent four nights here so after we realized the issues, we made the most of our time on the beach and in the ocean. I’m not one to frequently write reviews, but I would hate for honeymooners or those paying peak winter prices to be even more let down than we were. I would highly recommend going to Turks and Caicos, but if you’re expecting a 5-star resort, I would steer clear of The Palms.

Add Review

Leave a Reply

Your email address will not be published. Required fields are marked *

Value for Money