The Ritz-Carlton

Here now and I have to say the Ritz Carlton is fantastic. Actually, absolutely amazing! From the friendly staff, the exceptional service to the beautiful hotel facilities and rooms, we are extremely happy. The rooms are large in size great for a family, the facility has everything we want or need and the staff has gone out of their way to provide service. Shout out to the kids club employee who used her own vehicle pump to pump up my kids deflated football. Nothing but great things to say about this hotel and staff!

We stayed at the Ritz-Carlton, Turks & Caicos for a week in April and had the most incredible time in paradise. Every single aspect of our stay was top-notch. The food was spectacular, no matter if we were poolside or at one of the various onsite restaurants, everything was prepared to the highest quality and was delicious. The service at the restaurants - we enjoyed all of the onsite restaurants and the poolside service - was amazing. Everyone was so nice, helpful, thoughtful and HAPPY to be there. The service team was impeccable, our room was cleaned and restocked with fresh linens multiple times a day. The concierge team was equally helpful, friendly, welcoming and just awesome. We've only been back for one week and we're already wanting to book a trip for the same time next year! This is THE spot to stay if you visit Grace Bay, you will not regret it!

February 2023 Stay Review: This Ritz Carlton Property is beautiful with great amenities including the Lady Grace Catamaran, an adult pool and a separate family pool, and great restaurants. We stayed on the club level which was definitely I felt worth it considering the dinners at the on-site restaurants are expensive, it was nice to have breakfast, cocktails and appetizers available in the club lounge. We booked the night cruise for the Lady Grace Catamaran and ended up not going because the waters were rough and it goes out at night when it’s pitch black we did not feel comfortable doing that, so just book the lady Grace when you get to the property so you can have a better understanding of when you want to take it out. I was disappointed that the hotel pools were not heated and there weren’t any outdoor hot tubs. The spa was nice, we did the full ritz Carlton package but compared to other spas I have been to this one was not as extensive. The hot tubs and steam rooms were in the locker rooms, since we were there on our honeymoon it was disappointing to not have a coed common area with the hot tub and any other amenities. The sushi bar is lovely and they have live music. I recommend asking concierge for the best off property restaurants because I would not recommend going where we went (Castaways). We rented a pool cabana one day which was very nice, and we did the beach cabanas on the other days which I recommend because it was very windy and the cabana helped block out the wind a bit. The casino is nothing compared to the casino in Atlantis or Baha Mar. It is very small and similar to a couple slot machines in a ballroom. Overall, we enjoyed our room, bathroom and balcony it was very clean and the food was delicious.

Sheila and Emma took such good care of us, and they reminded us of what the Ritz Carlton experience is all about. But not the same can be said of the majority of the staff there who can be quite curt and unprofessional. Prices at restaurants on the property are also around 1.5-2x of what other waterfront places are charging.

The Ritz-Carlton is generally a phenomenal place with outstanding service, comfort and luxury. The Turks & Caicos location is wonderful. The staff is friendly, kind and everyone is willing to help.